Skip to Main Content
Skip to Navigation

Frequently Asked Questions (FAQs)

What is the Thruway? Which roads are part of the system?

The Governor Thomas E. Dewey Thruway, the 570-mile superhighway crossing New York State, is one of the longest toll superhighway systems in the United States.

The Thruway's 426-mile mainline connects New York City and Buffalo, the state's two largest cities. The Thruway route from New York to the Pennsylvania line at Ripley is 496 miles long.

Other Thruway sections make direct connections with the Connecticut and Massachusetts turnpikes, New Jersey's Garden State Parkway and Interstate 287, and other major expressways that lead to New England, Canada, the Midwest and the South.

The Thruway includes Interstate 87 (New York City to Albany); Interstate 95 (New York City to Connecticut); Interstate 287 (connecting I-87 with I-95); Interstate 90 (both the Berkshire Spur, which connects I-87 with the Massachusetts Turnpike, and the mainline Thruway, which runs from Albany to the Pennsylvania border through Syracuse and Buffalo), and Interstate 190 (connecting Buffalo with Niagara Falls).

For a visual representation of the Thruway system, use our On-Line Map.

Back To Top

How old is the Thruway?

The first section of Thruway, a 115-mile stretch from Lowell to Rochester, opened on June 24, 1954. By December 23, 1960, all 559 miles of the original Thruway system were open.

The Cross Westchester Expressway and Interstate 84 were added to the Thruway system in 1991.

The maintenance and operation responsibilities of Interstate 84 were reverted to the New York State Department of Transportation on October 30, 2007 to achieve revenue neutrality after the discontinuation of toll collection at the Black Rock and City Line Barriers on October 30, 2006 (revenue neutrality was achieved through funding provided by the New York State Senate for one year. On October 11, 2010, operational maintenance of Interstate 84 was returned to the New York State Department of Transportation.

Back To Top

How busy is the Thruway?

About 250 million vehicles travel more than 8 billion miles on the Thruway each year.

Back To Top

Are tourist information centers located on the Thruway?

Yes, there are 10 centers located on the Thruway. Two more are located at Thruway interchanges, and five others can be found within a mile of interchanges.

Go to our Information Centers page for specific locations.

Back To Top

How many service areas does the Thruway operate? Where are they located? What will I find at each?

There are 27 service areas on the Thruway. Each offers a variety of food choices, as well as fuel and other amenities.

For more details on each service area and what they offer, go to the Service Areas page found on this site.

Back To Top

How can I find out what my Thruway tolls will be?

The Authority provides a Toll & Distance Calculator which will estimate tolls, distance and travel time for entry and exit points anywhere on the Thruway system for all vehicle classifications. Patrons are required to enter the height and number of axels on the vehicle.

In addition, the Authority offers an On-Line Toll Ticket which can be used to determine passenger vehicle (class 2L) tolls. The Authority also offers information on other vehicle classifications.

Back To Top

Where can I find out what the travel conditions are like on the Thruway during periods of inclement weather?

The Thruway Winter Traveler Advisory is available during winter months.

The Thruway also maintains a toll-free number for customers to call for this information: 1-800-THRUWAY (1-800-847-8929). The recorded message is updated as conditions change and patrons can choose any region for which they would like weather information.

Other important Thruway phone numbers can be found on this site's Phone Numbers page.

Back To Top

How can I report a pothole that I've seen on the Thruway?

Motorists may call 1-800-POTHOLE (1-800-768-4653) to report potholes on any State-owned highway, including the Thruway, except in New York City, where motorists may report potholes by dialing 311. Potholes on county or town roads, city and village streets, or private roadways should be reported to the appropriate owner.

Calls received by the hotline are directed to the closest Department of Transportation or Thruway Authority maintenance facility, from which a maintenance crew will be dispatched as soon as weather conditions and other factors permit.

Individuals calling the hotline will be asked to provide detailed information regarding the location of the pothole, including: the name of the community or county, state route number or interstate; closest reference marker number; closest exit number; the direction of travel and the nearest landmark or crossroad.

Back To Top

What is E-ZPass? How do I get it?

E-ZPass is an electronic toll collection system which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers pre-pay tolls and attach a small electronic device to their vehicles. Tolls are automatically calculated and deducted from the pre-paid accounts as E-ZPass customers pass through the toll lanes.

The Thruway Authority was the first toll agency in the Northeast to offer electronic toll collection to its customers. View of map of where E-ZPass is accepted. Leaving NYS Thruway Authority's Website 

E-ZPass information and applications can be obtained by calling 1-800-333-TOLL (1-800-333-8655). Applications are also available online at Leaving NYS Thruway Authority's Website 

More E-ZPass information is available on the E-ZPass page.

Back To Top

Are New York State Thruway tolls waived for U.S. Military Veterans?

Only Disabled Veterans holding a FEE EXEMPT registration can qualify to travel the Thruway toll free. Qualification does not depend on VA plates.

More information is available on the Disabled Veterans page.

Back To Top

How do I get a job with the Thruway?

The Thruway Authority fills most of its positions via Civil Service lists, which are maintained by the NYS Department of Civil Service. Leaving NYS Thruway Authority's Website Please visit their website for listings of upcoming Civil Service exams and job openings. We also have information on Thruway-specific job opportunities.

If you are looking for more specific information, please call our Personnel/Recruitment line during business hours (Eastern time) at 1-800-525-3586.

Back To Top