Contact Us By Email
The Thruway Authority operates and maintains the longest user-fee supported road system in the nation and is committed to delivering high levels of safety and service to its customers. Authority employees take great pride in their work and look forward to addressing customer questions, comments and concerns.
Please contact the Authority by using the e-mail form below or by one of the following:
- Postal mail
- Submit a FOIL Request (Access to Authority Records)
- Patron Claim Form - TA-W1552-9
This form is used by patrons to file a claim for property damage incurred while traveling on the Thruway or Canal System.
Note: The Authority occasionally receives mail addressed to the Governor of New York (this mail gets forwarded to his office). If you would like to reach the Governor, you may do so directly by visiting http://www.governor.ny.gov/.