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The Thruway Authority operates and maintains the longest user-fee supported road system in the nation and is committed to delivering high levels of safety and service to its customers. Thruway Authority employees take great pride in their work and look forward to addressing customer questions, comments and concerns.
If you are a member of the media, please call 518-471-5300 24 hours a day, 7 days a week to submit an inquiry. Media inquiries submitted through the webform below will not necessarily receive a response.
For all other inquiries, please contact the Thruway Authority by using the e-mail form below or by one of the following:
- Postal mail
- Submit a Freedom of Information Law (FOIL) Request (Access to Authority Records)
- Vehicle Damage Claim
This form is used by patrons to file a claim for property damage incurred while traveling on the Thruway.
- Customer Report (fillable and savable)
This form is used by customers to report interactions with Thruway personnel at Toll Plazas.
Note: The Authority occasionally receives mail addressed to the Governor of New York (this mail gets forwarded to his office). If you would like to reach the Governor, you may do so directly by visiting http://www.governor.ny.gov/.