Thruway Phone Numbers
| Title | Phone Number |
|---|---|
| Road Conditions | 1-800-THRUWAY (847-8929) |
| Thruway Emergencies (accidents, disabled vehicles, police emergencies) | 1-800-842-2233 or 911 |
| TTY/TDD (Text Telephone/Telephone Device for the Deaf) | 1-800-253-6244 |
| E-ZPass Information (passenger vehicles) | 1-800-333-TOLL (333-8655) |
| E-ZPass/Charge Account Info (commercial vehicles) | 1-800-468-9946 |
| Tandem Trailer Inquiries | 1-800-468-9946 |
| Personnel/Recruitment(business hours, Eastern time) | 1-800-525-3586 |
| New York State Canal System Info | 1-800-4CANAL4 (422-6254) |
| Report Potholes (any State-owned highway, including the Thruway) | 1-800-POTHOLE (768-4653) |
Lost and Found
Phone: 518-436-2806 or Fax: 518-436-2899
| Title | Phone Number |
|---|---|
| Media Relations and Communications | 518-471-5300 |
| Accident Report Requests | 518-471-4450 |
| Advertising Devices/LCV Records | 518-436-2793 |
| Albany Division Headquarters | 518-436-2700 |
| Auction/Sale Program | 518-436-2731 |
| Buffalo Division Headquarters | 716-631-9017 |
| Canal Maps and Inventory | 518-471-5384 |
| Canal Navigation | 518-471-5016 |
| Canal Permits | 518-471-5051 |
| Cellular Tower Services | 518-436-2816 |
| Claims | 518-436-2981 |
| Commercial Vehicle Info | 518-436-2793 |
| Disabled/Abandoned Vehicles | 518-436-2816 |
| Fire and Ambulance Services | 518-471-4440 |
| ITS Program Manager | 518-436-2814 |
| New York Division Headquarters (Suffern) | 845-918-2500 |
| New York State Thruway Administrative Headquarters | 518-436-2700 |
| To Use Thruway Right-of-Way (utilities, etc.) | 518-436-2797 |
| Personnel/Recruitment | 518-436-2725 |
| Purchasing/Procurement | 518-436-2736 518-471-4442 (FAX) |
| Thruway Over-Dimensional Permits (TOPS) | 518-436-2793 |
| Special Hauling Permits | 518-436-2793 |
| State Police (Troop T) | 518-436-2880 |
| Syracuse Division Headquarters | 315-438-2300 |
| Toll Information | 518-436-2805 |
| Towing/Roadside Services | 518-436-3079 |
| Travel Plaza Information | 518-436-2831 |