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NY.gov Portal State Agency Listing

New York State Thruway Authority

Thruway Phone Numbers

Toll-Free Thruway and Canal Phone Numbers
Title Phone Number
Road Conditions 1-800-THRUWAY (847-8929)
Thruway Emergencies (accidents, disabled vehicles, police emergencies) 1-800-842-2233 or 911
TTY/TDD (Text Telephone/Telephone Device for the Deaf) 1-800-253-6244
E-ZPass Information (passenger vehicles) 1-800-333-TOLL (333-8655)
E-ZPass/Charge Account Info (commercial vehicles) 1-800-468-9946
Tandem Trailer Inquiries 1-800-468-9946
Personnel/Recruitment(business hours, Eastern time) 1-800-525-3586
New York State Canal System Info 1-800-4CANAL4 (422-6254)
Report Potholes (any State-owned highway, including the Thruway) 1-800-POTHOLE (768-4653)

Lost and Found

Phone: 518-436-2806 or Fax: 518-436-2899



Other Helpful Thruway and Canal Phone Numbers
(Regular Business Hours, Eastern Time):
Title Phone Number
Media Relations and Communications 518-471-5300
Accident Report Requests 518-471-4450
Advertising Devices/LCV Records 518-436-2793
Albany Division Headquarters 518-436-2700
Auction/Sale Program 518-436-2731
Buffalo Division Headquarters 716-631-9017
Canal Maps and Inventory 518-471-5384
Canal Navigation 518-471-5016
Canal Permits 518-471-5051
Cellular Tower Services 518-436-2816
Claims 518-436-2981
Commercial Vehicle Info 518-436-2793
Disabled/Abandoned Vehicles 518-436-2816
Fire and Ambulance Services 518-471-4440
ITS Program Manager 518-436-2814
New York Division Headquarters (Suffern) 845-918-2500
New York State Thruway Administrative Headquarters 518-436-2700
To Use Thruway Right-of-Way (utilities, etc.) 518-436-2797
Personnel/Recruitment 518-436-2725
Purchasing/Procurement 518-436-2736
518-471-4442 (FAX)
Thruway Over-Dimensional Permits (TOPS) 518-436-2793
Special Hauling Permits 518-436-2793
State Police (Troop T) 518-436-2880
Syracuse Division Headquarters 315-438-2300
Toll Information 518-436-2805
Towing/Roadside Services 518-436-3079
Travel Plaza Information 518-436-2831
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