Language Access Plan for Individuals with Limited English Proficiency
Executive Order 26 directs executive state agencies that provide direct public services to offer language assistance services (translation and interpretation) to people of Limited English Proficiency (LEP).
Each agency provides interpretation services between the agency and an individual in his or her primary language with respect to the provision of services or benefits.
Each agency also provides translation services in the six most common non-English languages spoken by LEP individuals in the State of New York, based on the United States census data and relevant to services offered by each of such agencies. At the moment, Spanish, traditional Chinese, Russian, French Haitian-Creole, Korean and Italian are the top six languages.
The Thruway Authority is committed to ensuring that all of its public facilities along the Thruway System are accessible to and usable by motorists of all abilities and meet the requirements of the Americans with Disabilities Act, New York State Human Rights Law and the New York State Building Code.
Wheelchairs and Electric personal assistive mobility devices, as defined in New York State Vehicle and Traffic Law Section 114-d, may be used at Thruway facilities open to the public for pedestrian use. A reasonable accommodation request may be submitted for other powered mobility devices used by an individual with a disability. Reasonable accommodation consideration will be based on factors including but not limited to safety hazard to the user or other motorists and/or impact on the environment.
The use of a service animal by an individual with a disability is welcome at Thruway facilities wherever the general public is permitted provided the service animal is under its handler’s control at all times and does not pose a danger to the public.
For questions on the use of service animals and/or personal assistive mobility devices and to submit a reasonable accommodation request, or for general questions, suggestions or comments about accessibility along the New York State Thruway, please contact the Thruway Authority via email at email@example.com or call the Thruway Authority’s Equal Opportunities Unit at (518) 436-2718 or (800) 253-6244 (hearing impaired use NY Relay Service 711).
- Notice Under The Americans With Disabilities Act (TAP-124)
- Grievance Procedure Under The Americans With Disabilities Act (TAP-125)
- Americans With Disabilities Act Complaint (TA-W1003-9)
- Reasonable Accommodation in State Programs and Services - Contact Information
The New York State Thruway Authority makes our website accessible for users with disabilities.
If you experience any accessibility problems or have any questions or concerns about the accessibility of any part of this website, please use our online contact form to send an email to our Webmaster or contact our Office of Public Affairs at (518) 436-2983.
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