Toll Payer Advocacy Program
The NYS Thruway Authority Office of the Toll Payer Advocate has been established to assist customers who were unable to resolve toll issues relating to their Thruway travel using channels offered by the E-ZPass/Tolls By Mail Customer Service Center.
The Advocate will help to ensure that all toll payers receive fair and responsive treatment, identify and resolve problems and recommend improvements to customer service. The Office will also utilize information derived from customers to recommend improvements and/or potential policy changes as cashless tolling is implemented across New York State.
Toll Payer Advocate Case Details and Customer Improvements