Skip to Main Content
Skip to Navigation

Request Thruway Authority Records Through The New York State Freedom of Information Law


The Freedom of Information Law (FOIL), Article 6 (Sections 84-90) Leaving NYS Thruway Authority's Website of the NYS Public Officers Law, provides the public right to access records maintained by government agencies with certain exceptions.

Record means any information kept, held, filed, produced or reproduced by, with, or for this agency, in any physical form whatsoever including, but not limited to, reports, statements, examinations, memoranda, opinions, folders, files, books, manuals, pamphlets, forms, papers, designs, drawings, maps, photos, letters, microfilms, computer tapes or disks, rules, regulations or codes.

Please be advised that you do not need to submit a FOIL request to obtain records of Thruway Authority Board meetings and minutes. These records can be accessed on the Authority's website under the News and Meetings section.

If you would like your personal E-ZPass records, please call 1-800-333-8655 or go to and access your account online.

Learn more about records access and Open FOIL NY Leaving NYS Thruway Authority's Website .

Request Records

  • Click the below button to request New York State Thruway Authority records online:
    The online FOIL request system allows you to submit, track and correspond regarding your pending requests and receive records electronically. You can quickly and easily create a customer account.

  • Mail a written request to:
    Records Access Officer
    New York State Thruway Authority
    200 Southern Boulevard
    Albany, New York 12209
  • E-mail a written request to:
  • Fax a written request to:
    (518) 433-4962
  • Submit a request for records in person:
    The Thruway Authority headquarters is located at 200 Southern Blvd, Albany, New York.  Security will contact the Records Access Office, and a staff member will provide assistance.  Please be advised records require review prior to disclosure and may be located at a different location. As a result, documents and records will not be immediately available.  To ensure access to records, you should make an appointment in advance.

FOIL Process

Within five business days of the receipt of a written request for a record reasonably described, we will send you a letter either: making such record available; denying such request in writing; or furnishing a written acknowledgment of the receipt of such request.  If you have not received a letter within five business days, please contact us at 518-436-2840 or

An acknowledgment letter will provide you with an estimate of when the records you request will be available, which shall be reasonable under the circumstances of the request. This date is determined by the number of documents you request, their format, their availability, the time it takes to redact any information that cannot be disclosed pursuant to FOIL, the time it takes to assemble the documents, and other factors. 

If the records you request require a fee to be paid, you will be notified prior to the records being released to you. Unless a different fee is otherwise prescribed by statute, Public Officers Law §87(1) authorizes an agency to charge a fee of 25¢ per copy for copies of records up to 9”x 14," or the actual cost of reproducing a record. In determining the actual cost of producing a record, an agency may include only:

  • an amount equal to the hourly salary attributed to the lowest paid agency employee who has the necessary skill required to prepare the requested record(s), if at least two hours of agency employee time is needed to prepare a copy of the record(s) requested;
  • the actual cost of the storage devices or media provided to the person making the request in complying with such request; and
  • the actual cost to the agency of engaging an outside professional service to prepare a copy of a record, but only when an agency's information technology equipment is inadequate to prepare a copy, if such service is used to prepare the copy.  

Once the requested records are prepared, you may receive the records via email, fax, paper, CD/DVD, or USB.  Records are available for inspection, by appointment, on business days between 8:30 a.m. to 4:30 p.m. at the Records Access Office, 200 Southern Boulevard, Albany, New York 12209.You may schedule an appointment for in-person inspection of records by calling 518-436-2840.

Right to Appeal

Under provisions of the Public Officers Law you may appeal a FOIL determination.  If you desire to submit such an appeal, you must do so within 30 days of the written response to your FOIL request. Please include a copy of the original request for records and a copy of the FOIL response letter you received along with your appeal letter to: 

FOIL Appeal Officer
New York State Thruway Authority
200 Southern Boulevard
Albany, NY 12209

You will be informed in writing of the decision within ten business days of our receipt of such an appeal.  Please indicate the FOIL Request Number when corresponding on this subject.

Subject Matter List

The following is a current list of records, by subject matter, that are maintained by this agency.  Some of the listed records may be exempt from disclosure pursuant to the Freedom of Information Law. 

Agency FOIL Regulations

View Part 108 of Chapter III. New York State Thruway Authority Rules and Regulations.

Helpful Tips

For more information about FOIL, please visit the New York State Committee on Open Government’s website Leaving NYS Thruway Authority's Website .

When submitting a FOIL request:

  • Be as specific as possible in describing the requested records. Include relevant dates, names, descriptions, etc. See suggested language Leaving NYS Thruway Authority's Website  for a FOIL request from the Committee on Open Government.
  • If records are available, specify how you want them sent, i.e., via US mail, e-mail or fax. We may choose to send the records by U.S. mail, if you have requested a large volume of records, for security or other important reasons. We will notify you of any charge for reproducing such records before they are sent to you.
  • Include your e-mail, mailing address and fax number, as well as a telephone number where you can be reached during business hours, if it is necessary to clarify your request.
  • Please note that the agency is not required to create a new record in response to FOIL requests. 
  • FAQs about the Freedom of Information Act

Requesting YOUR E-ZPass records:
Please call 1-800-333-8655 or go to to request a copy of your personal E-ZPass records. 

FOIL Requests