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Thruway Phone Numbers

Toll Bill Questions and Information

Phone: 1-844-826-8400

Toll-Free Thruway Phone Numbers
Title Phone Number
Road Conditions 1-800-THRUWAY (847-8929)
Thruway Emergencies (accidents, disabled vehicles, police emergencies) 1-800-842-2233 or 911
TTY/TDD (Text Telephone/Telephone Device for the Deaf) NY Relay Service 711
Toll Bill Questions and Information 1-844-826-8400
E-ZPass Questions and Information (passenger vehicles) 1-800-333-TOLL (333-8655)
E-ZPass/Charge Account Info (commercial vehicles) 1-800-468-9946
Personnel/Recruitment (business hours, Eastern time) 1-800-525-3586
Report Potholes (any State-owned highway, including the Thruway) 1-800-POTHOLE (768-4653)

Lost and Found

Phone: 518-436-2806 or Fax: 518-436-2899

Other Helpful Thruway Phone Numbers
(Regular Business Hours, Eastern Time):
Title Phone Number
Media Relations and Communications 518-471-5300
Governor Mario M. Cuomo Bridge Bicycle/Pedestrian Path 518-471-5300
Accident Report Requests 518-471-4450
Advertising Devices/LCV Records 518-436-2793
Albany Division Headquarters 518-436-2700
Auction/Sale Program 518-436-2731
Buffalo Division Headquarters 716-631-9017
Cellular Tower Services 518-436-2785
Claims for Vehicle Damage 518-436-2981
Disabled/Abandoned Vehicles 518-436-2816
Fire and Ambulance Services 518-471-4440
Intelligent Transporation Systems Information 518-436-2814
Long Tandem Operations Inquiries 518-436-2816
New York Division Headquarters (Suffern) 845-918-2500
New York State Thruway Administrative Headquarters 518-436-2700
Personnel/Recruitment 518-436-2725
Purchasing/Procurement 518-436-2736
518-471-4442 (FAX)
Special Hauling Permits 518-436-2793
State Police (Troop T) 518-436-2880
Syracuse Division Headquarters 315-438-2300
Toll Information 518-471-5848
Towing/Roadside Services 518-436-3079
Service Area Information 518-436-2831
Use of Thruway Right-of-Way (utilities, etc.) 518-436-2785