Mission, Vision, Guiding and Operating Principles
The NYS Thruway Authority operates and maintains a reliable, user‐fee supported superhighway delivering high levels of safety and service.
To operate and maintain an essential transportation corridor that supports and enhances economic activity, by reliably delivering high levels of safety, convenience, and service while modernizing to meet dynamic customer and partner needs in a financially responsible manner.
Ensure safety and security is at the core of everything we do.
- Operational Excellence:
Deliver reliable, modern, streamlined operations (internal service mindset) and maintain financial selfsufficiency .
- Customer Service:
Meet the needs and continually improve services and the experience for our customers.
- Infrastructure Integrity:
Manage assets to ensure the timely and high-quality implementation of critical projects for the maintenance and improvement of infrastructure.
- Continuous Improvement:
Consistently measure performance and pursue innovative ways of working more effectively and efficiently.
- Environmental Stewardship:
Act in an environmentally sustainable manner in operating and maintaining the Thruway.
- Support & Value:
We treat all employees with respect and dignity – understanding they are the foundation of the organization.
We work across departments to drive quality outcomes effectively and efficiently.
We act ethically and do the right thing while delivering on our commitments.
We pursue bold ideas and leverage 21st Century Technology for new ways of working with and for our customers.
- Diversity & Inclusion:
We create and sustain an environment in which people from diverse backgrounds and perspectives can grow, develop and succeed.