For Immediate Release: 08/29/25
Contact: Office of Media Relations and Communications | (518) 471-5300 | public.info@thruway.ny.gov
THRUWAY AUTHORITY LAUNCHES CUSTOMER SURVEY TO HELP SHAPE THE FUTURE OF 27 SERVICE AREA FUELING FACILITIES
All Travelers, Including Commercial Drivers, Invited to Take Survey Focused on Current Fueling Experiences, Preferences for Future Services
Travelers Can Access the Less Than 5-Minute Survey by Going to ThruwayFuel.com
In 2024, Thruway Service Areas Welcomed More Than 21.4 Million Visitors and Sold More Than 58.2 Million Gallons of Gas and Diesel Fuel
The New York State Thruway Authority today announced the launch of a new customer survey aimed at shaping the future of fueling facilities at the 27 service area locations along the Thruway system. With the current fuel contracts set to expire in 2027, the Authority is seeking public input in an effort to help shape a Request for Proposals that will be sent out in 2026.
“The Thruway Authority is dedicated to providing a modern, efficient and customer-first experience for every traveler that uses our system,” said Thruway Authority Executive Director Frank G. Hoare, Esq.
“As we prepare for the next generation of fueling services, this comprehensive survey is a critical step in ensuring that upgrades reflect the real needs and expectations of both commercial and non-commercial drivers. We’re inviting all users to help shape the future of fueling on New York’s Main Street.”
The survey is now live on the Thruway Authority’s website and will remain open through the end of September. It is designed to gather feedback on a wide range of topics including preferred fuel types, payment options, convenience store features and sustainability initiatives.
The Thruway Authority encourages participation from all customers, including passenger vehicle drivers and commercial trucking companies. The survey takes less than five minutes to complete and is accessible via mobile and desktop devices.
All Drivers: Help Us Improve Your Experience
All Thruway users are encouraged to participate, regardless of vehicle type. The survey includes questions about:
- Visit Frequency and Purpose
- Vehicle Type
- Fueling Experience and Preferences
- Suggestions for Improvement
Commercial Drivers: Your Voice Matters
Commercial drivers are invited to share their experiences and insights. Key topics include:
- Truck Parking Availability
- Fuel Purchasing Habits
- Travel Patterns
- Electric Vehicle Readiness (Medium and Heavy-Duty Electric Vehicles)*
*Passenger electric vehicle charging stations are not included in the upcoming fuel contract and will continue to be installed and maintained exclusively by Applegreen Electric under the current service area lease agreement.
Responses will directly inform the development of the next fuel services contract, ensuring that future facilities meet the evolving needs of Thruway users.
Visit ThruwayFuel.com to participate.
Service Area Redesign and Redevelopment Project
The Thruway Authority’s Service Area Redesign and Redevelopment Project is winding down with one final location scheduled to reopen by the end of 2025. The project began in 2021 and all 27 service areas were redeveloped as part of a $450 million public-private partnership with Empire State Thruway Partners. No toll or tax dollars were used for construction.
As part of the project, Applegreen is in the process of installing at least four universal high-speed charging stations (Level 3) at every service area with up to 350kW of power that support all electric vehicles, including Tesla. There will be up to eight chargers at the larger service area locations. Currently, there are 79 universal high-speed charging (Level 3) stations available on the Thruway. By the end of 2025, 115 Level 3 stations are expected to be in operation across the 570-mile Thruway system. A current list of charging locations can be found HERE.
Customers can learn more about the project on the Thruway Authority’s website.
The Thruway Authority’s service areas are open 24 hours a day and offer motorists a variety of food and beverage options, restroom facilities and fueling for passenger and commercial vehicles. Taste NY Farm Markets are also available at select locations.
About the Thruway Authority
The Governor Thomas E. Dewey Thruway, built in the early 1950s, is one of the oldest components of the National Interstate Highway System and one of the longest toll roads in the nation. The maintenance and operation of the Thruway system is funded primarily by tolls. The Thruway Authority does not receive any dedicated federal, state or local tax dollars and is paid for by those who drive the Thruway, including one-third of drivers from out of state.
In 2024, the Thruway Authority processed more than 400 million transactions and motorists drove 8.2 billion miles on the Thruway. The Authority’s approved 2025 Budget invests a total of $477.3 million in dedicated funding for capital projects across the Thruway system beginning in 2025, an increase of more than $33 million compared to the approved 2024 budget. The increased investment will lead to work on approximately 61 percent of the Thruway’s more than 2,800 pavement lane miles as well as the replacement or rehabilitation of 20 percent of the Thruway’s 817 bridges.
The Thruway is one of the safest roadways in the country with a fatality rate far below the nationwide index, and toll rates are among the lowest in the country compared to similar toll roads. The Thruway’s base passenger vehicle toll rate is less than $0.05 per mile, compared to the Ohio Turnpike ($0.06 per mile), the New Jersey Turnpike (up to $0.39 per mile) and the Pennsylvania Turnpike ($0.16 per mile).
The Thruway Authority’s top priority is the safety of our employees and customers. In 2024, two Thruway Authority employees died and another was seriously injured in separate incidents while working on the Thruway. The lives of Thruway Authority employees, roadway workers and emergency personnel depend on all of those who travel the highway. Motorists should stay alert and pay attention while driving, slow down in work zones and move over when they see a vehicle on the side of the road. The state’s Move Over Law, which was expanded in March 2024, requires drivers to slow down and move over for all vehicles stopped along the roadway. Safety is a shared responsibility.
For more information, follow the Thruway on Facebook, X and Instagram, or visit the Thruway website.
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