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For Immediate Release: 06/29/23
Contact: Office of Media Relations and Communications | (518) 471-5300 |


As Part of Soft Opening, the New Service Area Will Offer Shake Shack, Starbucks and Applegreen C-Store as well as Restrooms and Seating Areas

This Service Area is One of the Busiest Facilities on the Thruway System and is Accessible to Northbound and Southbound Travelers on I-87

The New York State Thruway Authority today announced the New Baltimore Service Area (I-87 northbound and southbound mile marker 127) is now open to the public, ahead of the busy July 4th travel holiday. The New Baltimore Service Area, which is accessible to northbound and southbound passengers, is one of the busiest service areas on the Thruway system and is a gateway to the Capital Region and Adirondacks to the north, as well as the lower Hudson Valley Region to the south.

As part of a soft opening, the new service area will offer Shake Shack, Starbucks and Applegreen C-Store, as well as restrooms and seating areas. Chick-fil-A and Panera are scheduled to open at a later date.

The location is the ninth new service area to open to Thruway customers as part of the $450 million project to redevelop and modernize all 27 Thruway service areas. The Clarence, Ardsley, Plattekill, Clifton Springs, Iroquois, Indian Castle, Chittenango and Junius Ponds Service Areas have reopened.

New Baltimore Service Area

The New Baltimore Service Area is located on I-87 and is unique in that it is accessible northbound and southbound between exit 21B (Coxsackie - Ravena - US Route 9W - NY Route 81) and exit 21A (Boston - Massachusetts Turnpike - Berkshire Connector (I-90 East). The facility is the largest level of the new service areas at more than 20,000 square feet.

Restaurant options include:

  • Shake Shack
  • Chick-fil-A (opening soon)
  • Panera Bread (opening soon)
  • Starbucks (Drive-thru)
  • Applegreen C-Store
  • Taste NY Food and Drink Products

Other amenities include:

  • Playground area*
  • Outdoor seating
  • Farm market space
  • Dog walking area
  • Climate controlled pet enclosure*
  • Private nursing area
  • Digital tourism kiosk*
  • Six level 3 high speed EV chargers*

*Available Soon

All 27 service areas are being redeveloped in a $450 million project with Empire State Thruway Partners. The project is funded through a public-private partnership and no toll dollars or tax dollars are being used for construction.

Customers can learn more about the project on the Thruway Authority’s website. Customers can view a project map, photo gallery and renderings and more information about the planned amenities and services.

In 2022, motorists took more than 376 million trips and drove 7.7 billion miles on the Thruway. The Thruway Authority’s service areas are open 24 hours a day and offer motorists a variety of food and beverage options, restroom facilities and fueling for passenger and commercial vehicles. Taste NY Farm Markets and Tourism Information Centers are also available at select locations.