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Unpaid Toll Payments

How can I pay an unpaid toll I received on the NYS Thruway?

If you did not have sufficient funds to pay a toll at the time of your transaction, had information collected from your driver's license at the toll booth and received an unpaid toll slip from a toll collector, you may pay your toll if you still have your unpaid toll slip using the following method:

  • Mail-in Check Payment
    Follow the mail-in payment instructions on the slip. Please mail payment to: NYSTA, PO Box 189, Albany NY 12201-0189. Please do not send cash. Make check payable to: NYS Thruway Authority. Your canceled check will be receipt of payment. Please include your driver's license identification number on your check and include your unpaid toll slip with your payment.

If you are inquiring about a cashless tolling bill, please call the customer service center at 1-844-826-8400.

If you received an E-ZPass violation and wish to pay it online please visit, select violations or call 1-800-333-8655.

*If you received a Thruway Toll Bill for Thruway travel during the COVID-19 Emergency Tolling Procedures between the dates of March 22, 2020 and June 4, 2020, please visit