Transportation authorities are turning to cashless tolling to reduce congestion, improve safety and reduce air pollution. More than 35 bridges, tunnels and toll roads across the nation use cashless tolling, including all MTA tunnels and bridges.
How Does it Work?
If you have E-ZPass, your toll is collected using the same process that you are already familiar with. If you don't have E-ZPass sign-up here to start saving time and money today. E-ZPass is accepted in 16 states across the Northeast and Midwest . Prepaid E-ZPass accounts can be purchased without waiting in line at select retail locations.
Motorists without E-ZPass using the New York State Thruway cashless tolling system can pay their toll bill a variety of ways. After a motorist travels through a cashless facility, an image is captured of the license plate. Using the address on file with the Department of Motor Vehicles (DMV), a toll bill is mailed to the registered owner of the vehicle. Motorists are required by law to keep their address current with the Department of Motor Vehicles to ensure bills are mailed to the proper owner. Drivers must update their address with the DMV within 10 days of moving.
Motorists can avoid fines or possible registration suspension by paying their toll bills on time.
Toll bills are sent to the registered owner of the vehicle to the address on file with DMV. Motorists are required by state law to keep their address current with DMV to ensure bills are mailed to the proper owner.
If a motorist’s address is not current with DMV and they do not receive a toll bill in the mail, they are still responsible for paying their toll through another payment option.
There are various payments options available for motorists to pay their toll bill.
If a motorist prefers to pay the toll before they receive the toll bill in the mail, they can visit tollsbymailny.com and choose “Pay Toll,” then select the option to search and pay for tolls by license plate. Drivers from the United States and Canada can select their Country and State/Province from the drop-down menu and proceed to pay. Toll transactions will be available approximately one week from the date of travel.
Motorists can also get more information by calling the Tolls by Mail customer service center at 1-844-826-8400, select language and then press 9 to speak to a representative.
A bill is mailed to the registered owner of the vehicle 30-40 days after traveling through the cashless facility. It is also important to check email accounts for a toll bill, in case an email was previously provided.
- A bill is sent to the registered owner of the vehicle approximately 30-40 days after travel
- After the bill arrives, motorists have 30 days to pay a toll bill
- If payment isn’t received by the due date, a second toll bill is sent in 30 days with a $5 late fee
- If second bill is not paid by the due date, the toll bill escalates to a toll violation
- Approximately 100 days after the date of travel, the motorist is mailed a Notice of Toll Violation (in an orange envelope) with a violation fee
- Violation fees are $50 per trip
- If a notice of violation is not paid within 15 days of the issue date then the notice of violation may be referred to a collection agency
- Failure to respond to three or more Notices of Violation within a five year period may result in suspension of a motorist’s vehicle registration by the New York State Department of Motor Vehicles under 15 NYCRR 127.14
- For questions regarding Notice of Toll violations, contact E-ZPass customer service at 1-800-333-8655.
Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls by Mail customer service center at 1-844-826-8400 immediately to address the issue, and avoid any fines.
If a notice of violation is not paid within 15 days of the issue date then the notice of violation may be referred to a collection agency.
Collection agencies are responsible for collecting the tolls owed and the violation fees incurred. The Thruway Authority contracts with Linebarger, Goggan, Blair & Sampson, LLP to pursue the debt owed.
If your case has been sent to a collection agency, Linebarger, Goggan, Blair & Sampson, LLP will send you correspondence through the postal service.
Notices will appear similar to this example:
Motorists may also make a payment with the collection agency at http://www.nyst-tolls.com/ .
To dispute a debt, motorists should contact the collection agency directly using the number referenced in the notice.
Collection agencies are required to comply with New York State law concerning debt collection.
Cashless Tolling Locations
Governor Mario M. Cuomo Bridge
In 2016, motorists began paying their toll at the Governor Mario M. Cuomo Bridge (Tappan Zee) while maintaining highways speeds, making the toll plaza a thing of the past.
A temporary cashless tolling facility on the southbound New York State Thruway in South Nyack eases commutes across the Hudson River. The overhead equipment will be moved to the Westchester County side following the completion of the Governor Mario M. Cuomo Bridge (Tappan Zee).
The state-of-the-art system collects tolls at highway speeds via E-ZPass and Tolls By Mail, detecting classes of vehicles and applying the correct charge.
Grand Island Bridges
The Grand Island Bridges connect Grand Island on the Niagara Thruway (I-190) between Niagara Falls and the Town of Tonawanda. It is a main thoroughfare for commuters and visitors between the City of Buffalo and Niagara Falls. In 2017, approximately 23.6 million vehicles traveled through the Grand Island Toll Barriers, which translates to nearly 65,000 vehicles per day. In March 2018, Grand Island became the New York State Thruway Authority’s second cashless tolling location. Cashless tolling was implemented on the Governor Mario M. Cuomo Bridge (Tappan Zee) in 2016.
With the conversion to cashless tolling, the toll barriers at the North and South Grand Island Bridges have been replaced with gantries that have sensors. The sensor technology reads E-ZPass tags and takes license plate images, so vehicles no longer have to stop and pay the toll. Vehicles with E-ZPass tags are automatically charged. Motorists without E-ZPass will receive a toll bill mailed to the registered owner of the vehicle.
Additionally, over the last ten years, approximately 80 percent of all accidents within a tenth of a mile of the Grand Island Toll Barriers were caused by "Following Too Close" or an "Unsafe Speed." With the implementation of cashless tolling, the Thruway Authority expects accidents within these areas to be reduced.
Cashless tolling at the Grand Island Bridges is expected to save motorists approximately 200 minutes per year.
- Governor Cuomo Announces Grand Island Cashless Tolling to Go Live on March 29
- Governor Cuomo Announces Construction Begins on Open Road, Cashless Tolling Locations on Grand Island
- Governor Cuomo Announces Open Road, Cashless Tolling to Begin on Grand Island Crossings in March 2018
- Grand Island Rendering
Lower Hudson Valley Fixed Toll Barriers
The four fixed toll barriers located in the Hudson Valley converted to cashless tolling between September and December 2018.
Harriman Toll Barrier
The Harriman Toll Barrier is located on the Thruway (I-87) at exit 16, and converted to cashless tolling in September 2018. The transition complements the $150 million reconstruction of the Woodbury Transit and Economic Hub , ensuring motorists driving through this interchange will be able to pass through more quickly.
Approximately 21.7 million motorists travel through the Harriman interchange each year, accounting for more than eight percent of the Thruway’s overall traffic volume.
Yonkers Toll Barrier
The Yonkers Toll Barrier is located on the Thruway (I-87) near exit 6A (Stew Leonard Drive). The location converted to cashless tolling in November 2018.
Approximately 17.5 million motorists travel through the Yonkers Toll Barrier (north and south) each year, accounting for more than 6.5 percent of the Thruway's overall toll traffic volume.
Spring Valley Toll Barrier
The Spring Valley Toll Barrier is located on I-87 north approximately one mile north of the exit 14A (New Jersey – Garden State Parkway) interchange and is for commercial traffic and passenger vehicles hauling a trailer only. The location transitioned to cashless tolling in December 2018. More than 1.6 million commercial vehicles travel through the Spring Valley Toll Plaza every year.
New Rochelle Toll Barrier
The New Rochelle Toll Barrier is located on the New England Thruway (I-95), and accounts for more than 7.6 percent of the Thruway’s overall traffic with more than 20.4 million vehicles traveling through the Toll Barrier every year. The location converted to cashless tolling in December 2018.