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Emergency Toll Procedures

SAFETY PROCEDURES

For the safety of Thruway Authority personnel and the traveling public, emergency toll procedures are in place for cash collection on the Thruway until further notice. Beginning March 22 at approximately 8 p.m., non-E-ZPass customers will not receive a toll ticket on entry, and will be asked to provide license plate information when they exit the Thruway, without paying cash.

HOW TO PAY

Thank you for helping the New York State Thruway Authority control the spread of COVID-19. The Emergency Toll Procedures will remain in effect for the safety of our employees and customers. The Thruway Authority will mail toll bills to the registered owner of the vehicle. Customers will have two easy options to pay:

  • Credit Card - PAY ONLINE
    • *Available Soon*
  • Mail-in Check Payment
    • *Available Soon*
FAQs

Questions

Q: Is the Thruway Authority altering toll collection at toll booths due to Novel Coronavirus (COVID-19)?
A: Yes. For the safety of Thruway Authority personnel and the traveling public and out of an abundance of caution, emergency tolling procedures are in place to create appropriate social distancing for cash collection until further notice.

Q: How will I pay my cash toll during the emergency toll procedures?
A: Cash toll lanes will remain open on the Thruway, however toll collectors will no longer be distributing toll tickets upon entry to the Thruway system, and motorists will not be paying the toll collectors cash when they exit the Thruway.

Instead, upon exiting the system, customers will be asked to provide their entry location to the toll collector in order to calculate the toll amount due.

Customers will also be asked to provide their license plate information and the Thruway Authority will mail a toll bill to the customer at a later time.

Q. How do I dispute tolls on the ETP Toll Bill?
A: To dispute any tolls on the ETP Toll Bill, choose the “Pay by Credit Card” option and enter your ETP Toll Bill number. On the payment screen, select the Dispute Charges button to submit your dispute request.

Q: How long will the emergency toll procedures be in place?
A: The emergency toll procedures will be in place until further notice. Customers who prefer to sign up for E-ZPass to save time can do so online.

Q: How will motorists be informed of the emergency toll procedures on the Thruway?
A: Variable message signs (VMS) will display the message prior to the toll plaza. The information will also be posted at the toll booths.

Q: How will the Thruway Authority know where to send my toll bill?
A: Toll bills will be sent to the registered owner of the vehicle, which will be the address on file with Department of Motor Vehicles.

Q: When will I receive the bill?
A: Motorists can expect to receive the bill approximately 30 days after travel.

Q: What are the options available to pay?
A: Once they receive a bill in the mail, customers can pay with a credit card through the Thruway Authority’s website.

Q: Will I be charged an additional fee to receive the bill in the mail?
A: No, customers will not be charged an additional fee.

Q: Are bills being sent to collection agencies?
A: The Thruway Authority is suspending collections at this time.

Q: How will this impact E-ZPass customers?
A: E-ZPass customers will not see a change to the way their tolls are processed. Thank you for maintaining a sufficient balance on your account.

Q: How do I sign up for E-ZPass?
A: Customers can sign up for E-ZPass online.

Q: How can I contact someone at the Thruway Authority with questions or concerns?
A: Customers may contact the Thruway Authority during regular business hours Monday through Friday at 518-471-5300.