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Emergency Toll Procedures - Thruway Emergency Toll Bill

SAFETY PROCEDURES

For the safety of Thruway Authority personnel and the traveling public, emergency toll procedures were in place for cash collection on the Thruway from March 22 to June 3. During this time, non-E-ZPass customers did not receive a toll ticket on entry, and were asked to provide license plate information when they exited the Thruway, without paying cash.

HOW TO PAY

The Thruway Authority mailed toll bills to the registered owner of the vehicle for travel from March 22, 2020 to June 3, 2020. Customers can pay by:

  • Mail-in Check Payment
    • Please mail check or money order (payable to New York State Thruway) for the Toll Amount Due on the Thruway Toll Bill to:

      NYS Thruway Authority
      Dept #116251
      PO Box 5211
      Binghamton, NY 13902

      . Please write the toll bill number on your payment and include the payment coupon with your check or money order. PLEASE DO NOT SEND CASH.
FAQs

Questions

Q: When did the Thruway Authority alter toll collection at toll booths due to Novel Coronavirus (COVID-19)?
A: For the safety of Thruway Authority personnel and the traveling public and out of an abundance of caution, emergency tolling procedures were in place from March 22, 2020 to June 3, 2020 to create appropriate social distancing for cash collection. Cash toll collection resumed at 11:59pm on June 3, 2020.

Q: How did the Thruway Authority know where to send my toll bill?
A: Toll bills were sent to the registered owner of the vehicle, which is the address on file with Department of Motor Vehicles.

Q: How will this impact E-ZPass customers?
A: E-ZPass customers will not see a change to the way their tolls are processed. Thank you for maintaining a sufficient balance on your account.

Q: How do I sign up for E-ZPass?
A: Customers can sign up for E-ZPass online.