What is Cashless Tolling
E-ZPass is a prepaid account that is used to pay for tolls.
An E-ZPass account is the easiest and most cost-effective way to pay for tolls.
E-ZPass NY customers can save up to 75% off toll rates in New York.
Cashless Tolling is a new innovative method of toll collection used on the entire Thruway. With Cashless Tolling, all vehicles simply drive under a tolling gantry and enjoy the benefits of reduced congestion, enhanced safety, and reduced air pollution.
When the ticketed system converted to cashless tolling, the Thruway’s toll rate structure did not change. There may be, however, some slight changes to the way transactions are displayed on E-ZPass statements and Tolls By Mail invoices.
The Thruway ticketed system has been divided into 14 segments; 6 start/end segments (brown) and 8 fixed toll segments (green). In the illustration, the brown and green highway gantries represent the tolling segments. These brown and green highway gantries are located between exits. The blue gantries are located on the entry/exit ramps of the Thruway.
Each time a driver travels under a fixed toll gantry (green), the toll will display on an E-ZPass statement or toll bill invoice as a fixed toll transaction (e.g., Entry Plaza 35 and Exit Plaza 36).
For each start/end segment (brown), the toll will be based on where you entered and exited. When a driver travels through multiple segments, multiple transactions will appear on their statement/invoice.
E-ZPass NY Sample Statement
Below is an example of a customer who traveled roundtrip from 34A to 37. The customer traveled under two fixed toll segments (green), one start segment (brown) and one exit ramp gantry (blue). Using the new gantry system, a greater number of transactions will appear on the statement and the cost of the toll remains the same for NY E-ZPass customers. The same transactions will display on the return trip.
Tolls By Mail Sample Invoice
Below is a Tolls By Mail invoice sample for a customer who traveled from Exit 17 to Exit 24. The customer entered the Thruway on an entry ramp gantry 17 (blue) and continued to travel under one end segment 23 (brown) and one fixed toll segment 24 (green). Using the new gantry system, a greater number of transactions will appear on the invoice, in addition to a $2.00 administrative surcharge per billing statement.
- Toll Bills are sent to the vehicle’s registered owner using the address on file with DMV. Make sure your vehicle registration address is up to date with DMV.
- If you don’t want to wait for the Toll Bill to be mailed, sign up to receive a text when your tolls are available to pay.
- Pay your Toll Bill by the due date.
- If payment is not received by the due date, a second Toll Bill is sent with a $5 late fee.
- An unpaid second Toll Bill escalates to a violation, which includes a $50 fee per violation notice.
- If the violation is not paid within 30 days, it may be referred to a collection agency.
- If your license plates are peeling, contact the New York State Department of Motor Vehicles to get replacement plates for free to avoid being ticketed and fined. Instructions on how to request replacement plates can be found at dmv.ny.gov .
- Failure to respond to three or more Notices of Violation within a five-year period may result in suspension of a motorist’s vehicle registration by the New York State Department of Motor Vehicles under 15 NYCRR 127.14 .
General Information and FAQ
What can I do if it is not my vehicle or I disagree with the Toll Bill?
You can dispute the Toll Bill for the following reasons:
- You sold your vehicle: you will need to submit a copy of the proof of sale along with the coupon from the Toll Bill, such as a copy of the sales agreement.
- Your vehicle was stolen: you will need to submit a copy of the police report along with the coupon from the Toll Bill.
- You surrendered your license plate: you will need to submit a copy of the plate surrender receipt along with the coupon from the Toll Bill.
- Other: you need to submit additional information that supports your reason for disputing the Toll Bill along with the coupon from the Toll Bill.
The coupon is located at the bottom of the first page of the Toll Bill and the information above is listed on the back of the coupon under the section labelled "How to Dispute this Toll Bill". If you have any questions, please contact us at 1-800-333-8655.
Toll Payer Advocate
The NYS Thruway Authority Office of the Toll Payer Advocate has been established to assist customers who were unable to resolve toll issues relating to their Thruway travel using channels offered by the E-ZPass/Tolls By Mail Customer Service Center.
Find more information about the Toll Payer Advocate Program.
Contact Information
Toll Free Phone Number and Hours
1-800-333-8655
Monday-Friday - 7:00 AM to 7:00 PM
Saturday - 8:00 AM to 12:00 PM
Website: www.e-zpassny.com
Customer Account Correspondence
E-ZPass NY Service Center
P.O. Box 15187
Albany, New York 12212-5187
Applications and Returned Tags
E-ZPass NY Service Center
P.O. Box 149001
Staten Island, NY 10314-9001
Violation Payments and Inquiries
E-ZPass NY Service Center
P.O. Box 15186
Albany, New York 12212-5186
