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New York State Thruway Authority

New Toll Ticket Equipment: Frequently Asked Questions

Why is the Thruway Authority changing the equipment it uses and issuing a new style ticket?

Over recent years the printed images on the toll tickets have become blurry and more difficult to read. The equipment and tickets the Thruway Authority has been using are more than 15 years old. Not only was the equipment starting to wear out and require more frequent maintenance, it was becoming increasingly difficult to either find replacement parts or to repair components.

Front and Back of Old Ticket
Front of Current Ticket  Back of Current Ticket

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Why is only the passenger vehicle (Class 2L) toll/fare printed on the ticket?

The majority of the toll transactions on the Thruway are for passenger vehicles (Class 2L). There are nine standard classifications in the toll structure. By pre-printing the Class 2L toll/fare on the ticket, the Thruway Authority is able to provide a more convenient system for its customers, while at the same time increasing its operational efficiency.  The new toll ticket design is based on current toll industry standards.

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I'm not a Class 2L customer.  Can I calculate my toll?

For those customers not driving a 2L vehicle, to calculate the approximate toll for a different class, select the appropriate class (displayed on the bottom of the new toll ticket) and multiply the 2L toll by the number provided (i.e., 3L, 1.6; 4L, 1.9; 2H, 2.0; 3H, 3.4; 4H, 3.8; 5H, 5.1; 6H 6.3 or 7H, 7.6).

Front and Back of New Ticket
Front and Back of New Ticket  

For additional information view the vehicle class table. Tolls can also be calculated by using the online Toll & Distance Calculator. Customers also may request a toll schedule from a toll collector at any point of entry or exit along the Thruway or by visiting the online toll ticket section. View downloadable toll schedules.

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I'm not a frequent user of the Thruway; how do I determine my vehicle classification?

The vehicle classification has not changed. Vehicle classification is based on the height of the vehicle over the first two axles and the total number of axles, including any towed vehicles or trailers. Vehicles less than 7 feet 6 inches in height are considered LOW (L).  Vehicles 7 feet 6 inches in height or greater are considered HIGH (H). For additional information view the vehicle class table

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Will the vehicle classification be displayed anywhere on the new ticket?

On entering the Thruway, the toll collector will classify the vehicle and the vehicle classification will be printed on the back of the ticket.

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I'm not a Class 2L customer, and therefore my toll will not be printed on the new ticket. On exiting the Thruway, will my fare be displayed anywhere?

The vehicle classification is encoded and printed on the ticket when the vehicle enters the Thruway. At the point of exit, the toll collector will insert the ticket into an electronic reader. The toll due will be displayed on an enhanced Driver Feedback Sign located just past the toll booth. Customers who request a receipt from the toll collector will find the toll fare printed on the receipt. 

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Before my next trip, can I calculate the fare in advance?

Yes. The Thruway Authority provides an online Toll & Distance Calculator which will estimate tolls, distance and travel time between entry and exit points anywhere on the Thruway system for all vehicle classifications. Customers are asked to enter the height of the vehicle and the number of axels.

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How will this new toll ticket system affect my E-ZPass tags?

There is no change in the operation of E-ZPass. The new system applies only to cash customers. There is no change in the toll structures for either cash or E-ZPass customers.

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Is the new ticket system a result of last year's pilot project along the Erie Section of the Thruway?

Yes. The new equipment and tickets were field tested along the 70-mile stretch of the Erie Section beginning March 2011. Because of the success of the Erie pilot project, the new equipment is being extended to the full length of the Thruway.

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How can I get additional information on this subject?

Please contact the Office of Media Relations and Communications at (518) 471-5300 or by filling out the online contact form.

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