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New York State Thruway Authority

Toll and Distance Frequently Asked Questions

  1. How are Tolls Calculated?
  2. How do I determine the height of my vehicle?
  3. How do I determine the number of axles on my vehicle?
  4. How do I calculate my toll?
  5. How can I obtain a Vehicle Classification and Toll Schedule Chart?
  6. I have noticed recently when obtaining a toll ticket on the NYS Thruway a bar code type box on the bottom right side of the ticket, what is this?, and what is it used for?
  7. Do E-ZPass customers get a discount?
  8. I am a commuter. What discount plans are available?
  9. I carry items, such as a kayak, on my roof rack. That makes my vehicle height over 7' 6". Will this affect my vehicle classification?
  10. I am carrying a refrigerator in the back of my 4X4 pick-up truck; does this make my vehicle high?
  11. I have dual rear wheels on my pickup truck. Does this affect my vehicle classification?
  12. I have a 15 passenger commercial van. What is my vehicle classification?
  13. I drive a conversion van. What is my vehicle classification?
  14. I tow a fifth wheel mounted camper/travel-trailer/horse-trailer. What is my vehicle classification?
  15. I pull a car with my motor home. Will I need two tickets?
  16. How do I find out more about discounts for motorcycles and/or motor homes?
  17. Why do the toll tickets look different?
  18. Can I pay my toll with use of a credit card at the toll booth?
  19. How can I pay an unpaid toll I received on the NYS Thruway?
  20. What if I lost my unpaid toll slip?
  21. Can I still make a payment after the 7-day required payment period?
  22. I might have gone through an E-ZPass lane, but I don't have E-ZPass. Is that an unpaid toll?
  23. How can I apply for E-ZPass to make toll payment easier?

How are Tolls Calculated?

Tolls on the New York State Thruway are calculated according to the height of the vehicle, total number of axles of a vehicle, and distance traveled.

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Image showing examples of heightsHow do I determine the height of my vehicle?

Measurement is taken at the highest point of the vehicle over the first two axles. Typical home garages feature 7 feet high doors. If your vehicle fits in a standard garage, then it is probably under 7 feet 6 inches. If you are unable to measure the height of the vehicle, check your owner's manual or manufacturer documentation.

 

 

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How do I determine the number of axles on my vehicle?

An axle is a shaft around which a wheel or a pair of wheels revolve. Most passenger cars are considered to have 2 axles for classification purposes. To determine the number of axles on the vehicle or vehicle combination, look at the vehicle from the side profile and count the number wheels or pair of wheels from front to back.

5 axle truck

5 axles

 

2 axle car

2 axles

 

3 axles total, 2 on car, 1 in tow

3 axles

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How do I calculate my toll?

To calculate a toll, visit the toll and distance calculator for the ticketed system or see the downloadable cash and E-ZPass toll schedules for the Thruway's bridges and toll barriers.

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How can I obtain a Vehicle Classification and Toll Schedule Chart?

Vehicle Classification information and Toll Schedule Charts are available online, by calling the Authority's Division of Toll Collection at (518) 436-2805, or by emailing the Authority by using the online contact form.

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I have noticed recently when obtaining a toll ticket on the NYS Thruway a bar code type box on the bottom right side of the ticket, what is this?, and what is it used for?

This is a Quick Response or QR code recently added this to all toll tickets on the NYS Thruway's ticketed system to continue our commitment to provide and improve customer service. This code, when scanned by a Quick R scanner that can be downloaded for free on a smart phone, will bring customers to the mobile version of our website for easy access to the Toll & Distance Calculator page, and other traveler services information from our website. Warning: Use Toll and Distance Calculator when it's safe and legal to do so.

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Do E-ZPass customers get a discount?

Yes. E-ZPass customers will receive a 5% discount off the cash toll rate.  Sign up for E-ZPass today.

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I am a commuter. What discount plans are available?

The Thruway’s $88 annual permit discount plan is available for commuters’ using the Thruway’s ticketed system. Commuter discount plans for the New York and Buffalo Regions fixed toll barriers and bridges (New Rochelle, Yonkers, Tappan Zee Bridge, Harriman, and both Grand Island Bridges) are also available. View E-ZPass Discount Plans. To enroll in one of the various commuter plans, customers must first have an established E-ZPass account.  Current E-ZPass customers must call 1-800-333-8655 or visit one of the Authority’s seven E-ZPass Service Centers to sign up for a commuter discount plan. Customers enrolling in E-ZPass for the first time may choose a commuter plan during the E-ZPass application process.

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I carry items, such as a kayak, on my roof rack. That makes my vehicle height over 7' 6". Will this affect my vehicle classification?

No. Non-permanent items (examples: kayak, bicycles, ladder, snow board, luggage carrier) carried on a passenger vehicle's roof (Class 2L, 3L, or 4L) are not considered when determining vehicle classification.

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I am carrying an item, such as a refrigerator, in the back of my 4X4 pick-up truck; does this make my vehicle high?

No. Non-permanent items carried in the bed of a pick-up truck (Class 2L, 3L, or 4L) are not considered when determining vehicle classification.

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I have dual rear wheels on my pickup truck. Does this affect my vehicle classification?

No. Dual rear wheels are not a determining factor for vehicle classification. Classification will be based on height and axles regardless of the number of tires on each axle.

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I have a 15 passenger commercial van. What is my vehicle classification?

The number of passengers is not a determining factor for vehicle classification. Classification is based on height and axles, regardless of the passenger capacity.

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I drive a conversion van. What is my vehicle classification?

Conversion vans are classified as a passenger vehicle (Class 2L).

However, if your conversion van has features similar to a "motorhome," for example, a cook top/range, microwave, a sleeping area, or tub/shower/toilet amenities, this vehicle would not be classified as a traditional passenger vehicle (2L), but rather a motorhome, while traveling the New York State Thruway.

The Thruway Authority does offer a Thruway Motorhome Discount Plan via E-ZPass.

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I tow a fifth wheel mounted camper/travel-trailer/horse-trailer. What is my vehicle classification?

Vehicle classification is based on the height of the vehicle over the first two axles, including any trailer, and the total number of axles. A vehicle's combination is considered HIGH if the height of the vehicle over the first two axles is 7'6" or greater.

For example, a 2-axle pick-up truck with a 2-axle 5th wheel trailer, 7'6" or greater, which extends forward over the rear axle, would be classified as a 4H. Using this same logic, a 2-axle pick-up truck with a 3-axle 5th wheel trailer, 7'6" or greater, would be classified as a 5H.

E-ZPass discounts are available for these vehicle combinations; however, special tags are required that must be programmed specifically for the specific vehicle combination.  To be eligible, customers must first have an established E-ZPass account with the New York E-ZPass Customer Service Center.

There are no discounted rates available to cash customers.

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I pull a car with my motor home. Do I need two tickets?

No. Vehicle combinations will be classified based on the total number of axles and vehicle height, including any towed vehicles or trailers.

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How do I find out more about discounts for motorcycles and/or motor homes?

Discounts are available through the E-ZPass program. Proof of vehicle registration is required for both plans. Motorcycles are charged half of the cash toll rate. Motor homes receive the passenger vehicle rate based on the number of axles on the motor home. To enroll in the motorcycle or motor home discount plan, call 1-800-333-8655 or visit one of the Authority’s seven E-ZPass Service Centers.

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Why do the toll tickets look different?

Visit the New Toll Ticket Equipment Project: Frequently Asked Questions section for more information.

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Can I pay my toll with use of a credit card at the toll booth?

No, only cash and E-ZPass are accepted as payment at NYS Thruway toll booths. When you open an E-ZPass account, you can fund your account with a credit card through our automatic replenishment billing. This will ensure there are always funds in your account for tolls. To find out where you can purchase an E-ZPass tag at a retailer near you (On-the-Go) or to sign up online, visit www.e-zpassny.com.

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How can I pay an unpaid toll I received on the NYS Thruway?

Visit the Unpaid Toll Payments section for more information. 

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What if I lost my unpaid toll slip?

If you know the amount of your unpaid toll on the NYS Thruway, but lost the unpaid toll slip received at the toll plaza, please remit the toll amount by check or money order made payable to the NYS Thruway Authority and send to the following address:  

NYS Thruway Authority
P. O. Box 189
Albany, NY 12201-0189

Please include with your payment the following information:

  • date of occurrence
  • your driver's license identification number
  • toll plaza where the unpaid toll was issued
  • name and address of person issued the unpaid toll if different from the name on the check

If you lost the unpaid toll slip received at the toll plaza and are unsure of your toll amount, or where you might have received your unpaid toll, please call (518) 471-5051 and provide your driver's license identification number and any information about the date and location of your travel. You will be instructed how to make a payment. You may refer to the Toll & Distance Calculator to be sure your unpaid toll occurred on the NYS Thruway.

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Can I still make a payment after the 7-day required payment period?

Yes. In order to avoid late payment notices and other consequences, please make your payment as soon as possible as described in the previous steps.

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I might have gone through an E-ZPass lane, but I don't have E-ZPass. Is that an unpaid toll?

Unpaid toll slips are issued at the toll booth when a customer has insufficient funds to pay at the time of the transaction, and must be paid within 7 days.  Driving through an E-ZPass lane without a valid E-ZPass tag will automatically generate an E-ZPass violation which will be mailed to the registered owner of the vehicle. These violations should be handled through E-ZPass Leaving NYS Thruway Authority's Website . Please retain your toll ticket and wait to pay your toll until you receive a notice from E-ZPass.

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How can I apply for E-ZPass to make toll payment easier?

E-ZPass is both convenient and cost-saving, offering a five percent toll savings on the Thruway. You can become an E-ZPass customer by applying through the mail, online at www.e-zpassny.com Leaving NYS Thruway Authority's Website or by visiting one of the E-ZPass walk-in centers or one of the 775 retail locations across the state.

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