Transportation authorities are turning to cashless tolling to reduce congestion, improve safety and reduce air pollution. More than 35 bridges, tunnels and toll roads across the nation use cashless tolling, including all MTA tunnels and bridges.
How Does it Work?
If you have E-ZPass, your toll is collected using the same process that you are already familiar with. If you don't have E-ZPass sign-up here to start saving time and money today. E-ZPass is accepted in 16 states across the Northeast and Midwest . Prepaid E-ZPass accounts can be purchased without waiting in line at select retail locations.
Motorists without E-ZPass using the New York State Thruway cashless tolling system can pay their toll bill a variety of ways. After a motorist travels through a cashless facility, an image is captured of the license plate. Using the address on file with the Department of Motor Vehicles (DMV), a toll bill is mailed to the registered owner of the vehicle. Motorists are required by law to keep their address current with the Department of Motor Vehicles to ensure bills are mailed to the proper owner. Drivers must update their address with the DMV within 10 days of moving.
Motorists can avoid fines or possible registration suspension by paying their toll bills on time.
If a motorist prefers to pay the toll before they receive the toll bill in the mail, they can visit tollsbymailny.com and choose “Pay Toll,” then select the option to search and pay for tolls by license plate. Toll transactions will be available approximately one week from the date of travel.
Motorists can also get more information by calling the Tolls by Mail customer service center at 1-844-826-8400, select language and then press 9 to speak to a representative.
Motorists can expect to receive a bill in the mail 30-45 days after traveling through the cashless facility. It is also important to check email accounts for a toll bill, in case an email was previously provided.
Motorists have approximately 30 days to pay a toll bill. If payment is not received by the due date, a second toll bill is sent with a $5 late fee. If the second bill is not paid by the due date, the toll bill escalates to a toll violation, and the motorist is mailed a Notice of Toll Violation (in an orange envelope) with a violation fee. Violation fees are $50 per trip for travel over the Grand Island Bridges, and $50 per trip for travel over the Gov. Mario M. Cuomo Bridge. For questions regarding Notice of Toll violations, contact E-ZPass customer service at 1-800-333-8655.
Failure to respond to three or more Notices of Violation within a five year period may result in suspension of a motorist’s vehicle registration by the New York State Department of Motor Vehicles under 15 NYCRR 127.14.
Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls by Mail customer service center at 1-844-826-8400 immediately to address the issue, and avoid any fines.
If a notice of violation is not paid within 30 days of the issue date then the notice of violation will be referred to a collection agency.
Collection agencies are responsible for collecting the tolls owed and the violation fees incurred. The Thruway Authority contracts with Linebarger, Goggan, Blair & Sampson, LLP to pursue the debt owed.
If your case has been sent to a collection agency, Linebarger, Goggan, Blair & Sampson, LLP will send you correspondence through the postal service.
Notices will appear similar to this example:
Motorists may also make a payment with the collection agency at http://www.nyst-tolls.com/ .
To dispute a debt, motorists should contact the collection agency directly using the number referenced in the notice.
Collection agencies are required to comply with New York State law concerning debt collection.
Governor Mario M. Cuomo Bridge
In 2016, motorists began paying their toll at the Governor Mario M. Cuomo Bridge (Tappan Zee) while maintaining highways speeds, making the toll plaza a thing of the past.
A temporary cashless tolling facility on the southbound New York State Thruway in South Nyack eases commutes across the Hudson River. The overhead equipment will be moved to the Westchester County side following the completion of the Governor Mario M. Cuomo Bridge (Tappan Zee).
The state-of-the-art system collects tolls at highway speeds via E-ZPass and Tolls By Mail, detecting classes of vehicles and applying the correct charge.
Grand Island Bridges
The Grand Island Bridges connect Grand Island on the Niagara Thruway (I-190) between Niagara Falls and the Town of Tonawanda. It is a main thoroughfare for commuters and visitors between the City of Buffalo and Niagara Falls. In 2017, approximately 23.6 million vehicles traveled through the Grand Island Toll Barriers, which translates to nearly 65,000 vehicles per day. In March 2018, Grand Island became the New York State Thruway Authority’s second cashless tolling location. Cashless tolling was implemented on the Governor Mario M. Cuomo Bridge (Tappan Zee) in 2016.
With the conversion to cashless tolling, the toll barriers at the North and South Grand Island Bridges have been replaced with gantries that have sensors. The sensor technology reads E-ZPass tags and takes license plate images, so vehicles no longer have to stop and pay the toll. Vehicles with E-ZPass tags are automatically charged. Motorists without E-ZPass will receive a toll bill mailed to the registered owner of the vehicle.
Additionally, over the last ten years, approximately 80 percent of all accidents within a tenth of a mile of the Grand Island Toll Barriers were caused by "Following Too Close" or an "Unsafe Speed." With the implementation of cashless tolling, the Thruway Authority expects accidents within these areas to be reduced.
Cashless tolling at the Grand Island Bridges is expected to save motorists approximately 200 minutes per year.
- Governor Cuomo Announces Grand Island Cashless Tolling to Go Live on March 29
- Governor Cuomo Announces Construction Begins on Open Road, Cashless Tolling Locations on Grand Island
- Governor Cuomo Announces Open Road, Cashless Tolling to Begin on Grand Island Crossings in March 2018
- Grand Island Rendering