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For Immediate Release: 03/05/18
Contact: Office of Media Relations and Communications | (518) 471-5300 |


Thousands Participate in Amnesty Program and Start 2018 with a Clean Slate

More Than $1.4 Million of Outstanding Tolls at Gov. Mario M. Cuomo Bridge Collected

The New York State Thruway Authority today announced that more than 281,000 cashless tolling violations were resolved through its Amnesty Program, resulting in more than $1.4 million in unpaid tolls being collected from Tolls By Mail customers.

During the five-week Amnesty Program exclusively intended for Tolls By Mail customers at the Governor Mario M. Cuomo Bridge/Tappan Zee Bridge, the Thruway Authority processed nearly 67,000 payments online at, by phone, and by mail. Altogether, New York addresses accounted for more than 54 percent of waived violations during the Thruway’s Amnesty Program. Nearly two-thirds of those who participated in the amnesty program only took one trip over the Gov. Mario M. Cuomo Bridge/Tappan Zee Bridge. Less than three percent of customers who were eligible for the amnesty took more than 26 trips.

“We commend the thousands of people who successfully participated in this and joined millions of other cashless tolling customers to start 2018 with a clean slate,” Thruway Authority Acting Executive Director Matthew J. Driscoll said. “This one-time opportunity was one of numerous ways we are working to ensure the cashless tolling bill process is improved for all customers, and as we continue to transition to cashless tolling system-wide by the end of 2020, I encourage all motorists to sign up for E-ZPass which will save time and money.”

In addition to the Amnesty Program, Acting Executive Director Driscoll released a multi-pronged plan to increase educational outreach about cashless tolling billing at the Gov. Mario M. Cuomo Bridge. This plan improves the customer service experience by educating more motorists about how to pay bills on-time and avoid fees, violations and possible registration suspension.

The Thruway has already installed new roadway signage that more clearly outlines Tolls By Mail payment options and how to avoid late fees and penalties. Additionally, the Thruway Authority’s website and mobile app now includes important reminders for drivers to update their address with the Department of Motor Vehicles and educational PSAs on getting the most from cashless tolling and the benefits of E-ZPass. Both videos are airing in the Thruway’s 27 Service Areas and on the Motor Vehicle Network in state Department of Motor Vehicle offices.

Additionally, the Thruway Authority improved the wording on tolls bills and envelopes to emphasize ways to avoid fines and penalties. The revised Tolls By Mail bills and envelopes will make it clear how a customer can avoid fines and penalties by paying tolls by the due date.

The Thruway Authority encourages all motorists to sign up for E-ZPass NY and save on tolls across the state, including a five percent discount along the entire 570-mile New York State Thruway. E-ZPass offers a variety of discount plans and payment options to fit the needs of every motorist.

Additionally, E-ZPass On-the-Go tags can be purchased at 26 Thruway Service Areas system-wide, and nearly 800 locations across the state including select grocery and convenience stores, and government offices.

E-ZPass is accepted in 16 states nationwide including New York. Anyone, regardless of state residency, can sign up for a New York E-ZPass and enjoy discounts and flexible payment options available to customers.

New York State law requires motorists to keep their address current with the DMV and drivers must update their address with DMV within 10 days of moving. This will ensure bills are mailed to the registered owner of the vehicle. The New York State Department of Motor Vehicles has a regulation that allows suspension of the vehicle registration of motorists with three or more unpaid tolls, violation fees and other charges resulting from violations on different days, as well as registration suspension of commercial vehicle owners with $200 or more in unpaid tolls and violation fees, within a period of five years. Repeated notices are sent before eligibility for suspension. Prior to the suspension taking effect, the registrant may request a hearing before a DMV administrative law judge. If the registrant requests a hearing, the suspension will be held in abeyance until the conclusion of the hearing.

Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls By Mail Customer Service Center at 1-844-826-8400 immediately to address the issue, and avoid any fines. For questions regarding Notices of Toll violation, contact the E-ZPass Customer Service Center at 1-800-333-8655.


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