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For Immediate Release: 02/19/18
Contact: Office of Media Relations and Communications | (518) 471-5300 |

Tolls By Mail Customers Using the Gov. Mario M. Cuomo Bridge With Open Toll Violations Can Pay Outstanding Toll Balances to Receive Amnesty Through Feb. 26
Customers Can “Pay Now” By Entering License Plate, State and Zip Code on

The New York State Thruway Authority today announced Tolls By Mail customers of the Governor Mario M. Cuomo Bridge have one week left to utilize a cashless tolling Amnesty Program. Customers with open violations must pay their outstanding toll balances by Monday, Feb. 26, 2018 to receive amnesty. Once all tolls are paid in full, the violation fees will be waived.

“Thousands of people have taken advantage of the amnesty program so far and we strongly encourage all customers with open violations to pay their outstanding toll balances within the next week,” Acting Executive Director Matthew J. Driscoll said. “This is a great opportunity for motorists to do away with their violations and start fresh as we continue to move forward and improve cashless tolling billing.”

The amnesty program is available to Tolls By Mail customers with passenger vehicles who have open violations issued between April 24, 2016 through Jan. 31, 2018. These customers include those who were already referred to a collection agency or have had their registration suspended. Customers must pay their entire outstanding toll balance by Feb. 26 in order to receive amnesty on open violations. Customers with E-ZPass violations or other toll violations unrelated to the Gov. Mario M. Cuomo Bridge are not eligible for the amnesty program.

Eligible motorists should have received a letter in early February from the Thruway Authority with their outstanding toll balances and instructions about how to have their violations fees waived. Motorists can also go to where they can enter their license plate, state and zip code to determine if they have open violations and how much they owe in tolls. Customers are able to “Pay Now” with a credit card or print a coupon that they can mail to the Thruway Authority with a check or money order for the tolls they owe. Once a customer’s tolls have been paid in full, violations, fines and fees will be waived.

Motorists with open violations who do not make use of the amnesty program will be referred back into the violation process.

In addition, the Thruway Authority is currently offering a $10 E-ZPass discount for new customers to encourage motorists to sign up for the most convenient and cost- effective way to travel New York toll roads, bridges and tunnels. As part of this special incentive program, motorists who purchase a Thruway E-ZPass On-The-Go tag at one of the more than 780 locations across the state and register it through Monday, Feb. 26, will be eligible to receive the account credit. After the customer takes 10 trips on the New York State Thruway in six months, they will receive a $10 credit on their account.

Along with a five percent discount along the entire Thruway system, New York E-ZPass offers a variety of discount plans and payment options to fit the needs of every motorist. Discount plans include the Gov. Mario M. Cuomo Commuter Plan and Annual Permit Plan which can save motorists hundreds of dollars each year. To learn how much you can save, use the Thruway’s Annual Permit Comparison Calculator.

Customers can sign up for E-ZPass discount plans such as Pay Per Trip, which is linked to a bank account, not a credit card, and pays tolls incurred once per day and a prepaid E-ZPass account balance is not required.

Customers can also pay their account by credit card, bank account, check or money order.
To ensure that all users of Thruway toll facilities pay their fair share, a series of enforcement measures are in place to combat toll payment evasion and chronic toll scofflaws. Customers who do not pay their tolls are subject to violation fees, registration suspensions, and other enforcement actions. For the Gov. Mario M. Cuomo Bridge, if the first toll bill is not paid by the customer, a $5 late fee will be assessed on the second notice. If a second notice is also ignored, violation fees of $100 per toll will be assessed.

New York State law requires motorists to keep their address current with the Department of Motor Vehicles to ensure bills are mailed to the proper owner. Drivers must update their address with the DMV within 10 days of moving. The New York State Department of Motor Vehicles has enacted a regulation that allows suspension of the vehicle registration of motorists with three or more unpaid tolls, violation fees and other charges resulting from violations on different days, as well as registration suspension of commercial vehicle owners with $200 or more in unpaid tolls and violation fees within a period of five years. Repeated notices are mailed to the registered owner of the vehicle before suspension.

Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls By Mail customer service center at 1-844-826-8400 immediately to address the issue, and avoid any fines. For questions regarding Notices of Toll violation, contact E-ZPass customer service center at 1-800-333-8655.


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