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For Immediate Release: 01/22/18
Contact: Office of Media Relations and Communications | (518) 471-5300 |

Cashless Tolling Tolls By Mail Customers Are Able to Pay Outstanding Toll Balances to Receive Amnesty from Open Toll Violations Through Feb. 26
Customers Can “Pay Now” By Entering License Plate, State and Zip Code to Determine If They Have Open Violations

The New York State Thruway Authority today announced a website dedicated to the Amnesty Program for Tolls By Mail customers using the Governor Mario M. Cuomo Bridge is now live. Customers with open violations are able to pay their outstanding toll balances on to receive amnesty by Feb. 26, 2018. Once all tolls are paid in full, the violation fees will be waived.

“Beginning this morning, Thruway customers have already taken advantage and are starting 2018 off with a clean slate,” Acting Executive Director Mathew J. Driscoll said, “We encourage all of our customers with open violations to utilize this one-time program to pay off their outstanding tolls without penalty as we strive to improve the cashless tolling experience for everyone.”

Through Feb. 26, 2018, a new webpage - - will allow customers to enter their license plate, state and zip code to determine if they have open violations and how much they owe in tolls. Customers will be able to “Pay Now” with a credit card or print a coupon that they can mail to the Thruway Authority with a check or money order for the tolls they owe. Once a customer’s tolls have been paid in full, violations, fines and fees will be waived.

In early February, eligible motorists will receive a letter from the Thruway Authority with their outstanding toll balances and instructions on have their violations fees waived.

The Thruway Authority is offering this amnesty program to Tolls By Mail customers with passenger vehicles who have open violations issued between April 24, 2016 through Jan. 31, 2018. These customers include those who were already referred to a collection agency or have had their registration suspended. Customers must pay their entire outstanding toll balance by Feb. 26 in order to receive amnesty on open violations.

The violation amnesty applies to:

  • Customers who paid their toll bill in full but still have unpaid violations or fees.
  • Customers currently on payment plans (they will not have to make additional payments).
  • Customers currently in registration suspension settlements or those who have been referred to the DMV for registration suspension.

Customers with E-ZPass violations or other violations unrelated to the Gov. Mario M. Cuomo Bridge are not eligible for the amnesty program.

Drivers are strongly encouraged to take advantage of the most convenient and cost- effective way to travel New York's toll roads, bridges and tunnels by signing up for E-ZPass. With a New York E-ZPass tag, drivers save on tolls across the state, including a five percent discount along the entire 570-mile New York State Thruway. E-ZPass tags are available for purchase at many Thruway Service Areas and more than 800 locations across the state. To sign up for an E-ZPass account , go to; at E-ZPass Customer Service Centers; or by calling the E-ZPass Toll

Free Customer Service Center at 1-800-333-TOLL (8655). E-ZPass can be paid for with a credit card, check, money order or in person at any E-ZPass Customer Service Center.

Customers who don’t have an E-ZPass and use the Governor Mario M. Cuomo Bridge can pay their toll before a bill arrives by visiting and pay in a few short steps by providing their license plate number, along with a payment method and period of time traveled. Motorists can also access additional information about how to pay by calling the Tolls By Mail customer service center at 1-844-826-8400.

To ensure that all users of Thruway toll facilities pay their fair share, a series of enforcement measures are in place to combat toll payment evasion and chronic toll scofflaws. Customers who do not pay their tolls are subject to violation fees, registration suspensions, and other enforcement actions. For the Gov. Mario M. Cuomo Bridge, if the first toll bill is not paid by the customer, a $5 late fee will be imposed on the second notice. If a second notice is also ignored, violation fees of $100 per toll will be imposed.

New York State law requires motorists to keep their address current with the Department of Motor Vehicles to ensure bills are mailed to the proper owner. Drivers must update their address with the DMV within 10 days of moving. The New York State Department of Motor Vehicles has enacted a regulation that allows suspension of the vehicle registration of motorists with three or more unpaid tolls, violation fees and other charges resulting from violations on different days, as well as registration suspension of commercial vehicle owners with $200 or more in unpaid tolls and violation fees within a period of five years. Repeated notices are mailed to the registered owner of the vehicle before suspension.

Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls By Mail customer service center at 1-844-826-8400 immediately to address the issue, and avoid any fines. For questions regarding Notice of Toll violation, contact E-ZPass customer service center at 1-800-333-8655.


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