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New York State Thruway Authority

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Media Relations and Communications
(518) 471-5300

For Immediate Release: May 8, 2012

Three E-ZPass Walk-In Centers to Close
Other Retail Outlets Expanding

E-ZPass Walk-In Centers in Albany, Syracuse, and Grand Island will go out of service on  Friday, June 8, 2012, the New York State Thruway Authority announced.  Walk-in Centers in Nanuet, Yonkers, Queens and Staten Island will remain open.

The closing of these locations is part of an ongoing commitment of the Thruway Authority to improve efficiency and lower costs. Closing the three locations will result in a $1 million annual savings.

Customers can access their accounts online at or call 1-800-333-8655 to request new tags, make credit card payments, view statement activity, and update their personal information.  Customers who wish to get an E-ZPass tag immediately can go to one of more than 750 E-ZPass “On-the-Go” retail locations where a customer may obtain a new tag or add an additional one to their existing account. To find an “On-the-Go” location near you, go to

The Thruway Authority is also exploring alternative methods for customers who desire to make cash payments at retail locations in the future.

The street addresses of the three locations that will close are:

Four Executive Park Drive
Albany, NY 12203

Lakeshore Drive-in Plaza
911 Old Liverpool Road
Liverpool, NY 13088

Grand Island
2293 Grand Island Boulevard
Grand Island, NY 14072

For information on E-ZPass, call 1-800-333-8655 between 7 a.m. to 7 p.m. Monday through Friday; and from 8 a.m. to 2 p.m. Saturdays or go to


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