What is E-ZPass?
E-ZPass is a regional electronic toll collection system that can be used throughout New York State and beyond. Join the millions of customers already enjoying the benefits of E-ZPass. E-ZPass is the most convenient way to pay tolls and helps to reduce congestion. View a map of where E-ZPass is accepted.
E-ZPass gives you time and convenience by providing Non-Stop Travel, Reduced Travel Time and Discounts.
Paying for parking is now quicker and easier with E-ZPass Plus. E-ZPass Plus is the new payment method that uses E-ZPass to pay for parking at participating facilities. Find out more about E-ZPass Plus.
How Does E-ZPass Work?
- As you slowly pass through the toll lane, your E-ZPass tag is read.
- Instantly, the tag is read by an antenna and the proper toll is deducted from your prepaid E-ZPass account.
- At some facilities, there are gates that will go up when a valid tag is read.
- A video enforcement system is in place to identify violators.
- A traffic signal and message is immediately displayed to you just beyond the toll booth. Please refer below to “What To Expect As You Enter An E-ZPass Lane” for information on various messages you might see.
To avoid delay, always have your tag installed properly by affixing it to the inside front windshield with the adhesive mounting strips provided with your tag(s). Some vehicles require an exterior, license-plate mounted tag. If incorrectly installed, the signal from your tag may not be read properly and you may be subject to administrative fees up to $25.
What to Look For When Approaching an E-ZPass Lane
Look for the distinctive purple and white E-ZPass logo signs whenever you use a toll facility. The signs will direct you for that particular toll plaza. There are some E-ZPass operating differences from agency to agency that you should be aware of as you travel.
New York State Thruway
Locating an E-ZPass lane on the New York State Thruway is easy, since ALL OPEN LANES are equipped with E-ZPass. If you wish to use a non-stop lane, look for the overhead “E-ZPass Only” signs. For safety reasons please obey the posted speed limit while traveling through non-stop lanes. In all other lanes, you must come to a complete stop and wait for the green light before proceeding.
What To Expect As You Enter An E-ZPass Lane
Safety is the highest priority at all facilities. Please adhere to the posted speed limit.
The following messages may be displayed in E-ZPass lanes while passing through the toll lane and will indicate account status.
Account has sufficient funds
This message indicates that the account has sufficient funds and that the tag is installed properly. Proceed through the lane at the posted speed limit.
The tri-color traffic light has the green light lit, and the board displays the text "E-ZPASS GO".
Account is below the low balance threshold
This message is a warning that the account has reached the replenishment point. The holder(s) must immediately make a cash payment in person or mail a check to the E-ZPass Customer Service Center, P.O. Box 15185, Albany, NY 12212-5185. Customers with automatic credit card replenishment will not see this signal unless there is a problem with the credit card charge or the credit card has expired.
The tri-color traffic light has the green light lit, and the board displays the text "ACCT LOW GO".
Problem with account balance or tag is invalid
In dedicated lanes, this message indicates an insufficient balance or an invalid tag. Customers should not get out of their vehicle. The above message can be displayed in an “E-ZPass Only” lane and alerts customers that there is a problem with the account balance or tag. Continue through the lane. Do not back out of the lane at any facility!
The tri-color traffic light has the yellow light lit, and the board displays the text "CALL E-ZPASS".
In staffed lanes, this message indicates that there is a problem with the account balance or tag. Upon entry, customers must obtain a toll ticket for payment and use a staffed lane upon exiting. Upon exiting, customers must pay cash, obtain a receipt and proceed through the lane.
On entry, the tri-color traffic light has the red light lit and the board displays the text "GET TICKET - CALL E-ZPASS". On exit, the tri-color traffic light has the red light lit and the board displays the text "PAY TOLL - CALL E-ZPASS".