Toll Evasion Policy
The New York State Thruway Authority uses an electronic toll collection system known as E-ZPass. Users of this system prepay their tolls and the appropriate toll is deducted each time they pass through an E-ZPass lane. "E-ZPass Only" lanes are intended for use by E-ZPass customers only. These lanes are not staffed and cash is not accepted. Non-E-ZPass customers that use these lanes have images of their license plates captured by a video enforcement system. A notice of violation is generated and sent to the registered owner of the vehicle. Notices generally take about 4-6 weeks to receive. Please keep in mind that toll collectors are not permitted to accept payment of the toll after a customer travels through an E-ZPass only lane, nor can the violation process be stopped once the license plate image is taken.
If you feel you have received a notice of violation notice in error, you may contact the Violations Processing Unit at:E-ZPass Customer Service Center
P.O. Box 15186
Albany, NY 12212-5186 1-800-333-8655
If a notice of violation is not paid within 30 days of the issue date then the notice of violation will be referred to a collection agency.
Collection agencies are responsible for collecting the tolls owed and the violation fees incurred. The Thruway Authority contracts with Linebarger, Goggan, Blair & Sampson, LLP to pursue the debt owed.
If your case has been sent to a collection agency, Linebarger, Goggan, Blair & Sampson, LLP will send you correspondence through the postal service.
Notices will appear similar to this example:
Motorists may also make a payment with the collection agency at http://www.nyst-tolls.com/ .
To dispute a debt, motorists should contact the collection agency directly using the number referenced in the notice.
Collection agencies are required to comply with New York State law concerning debt collection.
Speed Enforcement Policy
Safety of the traveling public and Thruway employees is critical to the Authority’s mission. E-ZPass offers motorists the freedom of non-stop travel on the Thruway; however, motorists are reminded of their requirement to obey the posted speed limit and direction of toll collectors.
Every "E-ZPass Only" lane in each toll plaza is clearly marked with the posted speed limit for that lane. Currently, most of the posted speed limits are 5 mph, but there are higher speed lanes at select toll plazas. E-ZPass customers using a staffed lane must wait for the "green light" before proceeding. This allows for safe processing of vehicles and pedestrians.
E-ZPass customers that violate the posted speed limit may be subject to the following:
- Warning Notice
- 60 Day Suspension
- 180 Day Suspension