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Cashless Tolling Billing Process Payment and Billing

Toll Payment

Toll bills are sent to the registered owner of the vehicle to the address on file with DMV. Motorists are required by state law to keep their address current with DMV to ensure bills are mailed to the proper owner.

If a motorist’s address is not current with DMV and they do not receive a toll bill in the mail, they are still responsible for paying their toll through another payment option.

There are various payments options available for motorists to pay their toll bill.

Online/Phone

If a motorist prefers to pay the toll before they receive the toll bill in the mail, they can visit tollsbymailny.com Leaving NYS Thruway Authority's Website  and choose “Pay Toll,” then select the option to search and pay for tolls by license plate. Drivers from the United States and Canada can select their Country and State/Province from the drop-down menu and proceed to pay. Toll transactions will be available approximately one week from the date of travel.

Motorists can also get more information by calling the Tolls by Mail customer service center at 1-844-826-8400, select language and then press 9 to speak to a representative.

Mail

A bill is mailed to the registered owner of the vehicle 30-40 days after traveling through the cashless facility. It is also important to check email accounts for a toll bill, in case an email was previously provided.

Billing Process

  • A bill is sent to the registered owner of the vehicle approximately 30-40 days after travel
  • After the bill arrives, motorists have 30 days to pay a toll bill
  • If payment isn’t received by the due date, a second toll bill is sent in 30 days with a $5 late fee
  • If second bill is not paid by the due date, the toll bill escalates to a toll violation
  • Approximately 100 days after the date of travel, the motorist is mailed a Notice of Toll Violation (in an orange envelope) with a violation fee
  • Violation fees are $50 per trip
  • If a notice of violation is not paid within 15 days of the issue date then the notice of violation may be referred to a collection agency
  • Failure to respond to three or more Notices of Violation within a five year period may result in suspension of a motorist’s vehicle registration by the New York State Department of Motor Vehicles under 15 NYCRR 127.14
  • For questions regarding Notice of Toll violations, contact E-ZPass customer service at 1-800-333-8655.

Motorists who use cashless tolling but claim they have not received a toll bill should contact the Tolls by Mail customer service center at 1-844-826-8400 immediately to address the issue, and avoid any fines.